Meet Imran. He's made up, but you know him. He runs a general store in Rawalpindi with his brother and a boy who helps. Here's his Tuesday.
- 9:00Opens up. Counts yesterday's cash from the galla. It's Rs 800 short. Nobody knows why.
- 10:30A regular asks for her usual cooking oil. Imran thought there were two cartons. There's none.
- 12:00A supplier calls about what's owed. Imran turns the pages of the khata to find it, with a queue waiting.
- 3:00Three WhatsApp messages asking for prices. He means to answer later.
- 7:30A customer pays what they owed last month. He writes it on a slip to enter later.
- 11:30At home, on his phone, answering the WhatsApps from this afternoon. One has already bought elsewhere.