All guides

Handling objections

An objection means they're thinking about it. What to say to the ones you'll hear every time.

Don't fear objections. Someone who's said nothing isn't interested. Someone who says "but what about..." is already picturing it. There's a simple way to answer every one of them.
  1. Stop talking, and let them finish
  2. Agree with what's true in it: "That's fair"
  3. Ask one question to find out what they really mean
  4. Answer only that, honestly and briefly
  5. Ask if that helps. Then move to one small next step

Page 1 of 5